SimpleHelp Authentication Bypass Vulnerability
SimpleHelp versions 5.5.15 and prior and 6.0 pre-release versions contain an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted…
Severity = CVSS. Probability = EPSS (FIRST). Exploitation = public signals: KEV, EUVD, ransomware, EPSS above 10 %, no account required.
Exploitation probability EPSS · FIRST
Exploitation signals 4 / 5
- KEV catalog (CISA)29 Jun 2026
- Exploited in EUVD (ENISA)29 Jun 2026
- Used by ransomwareno
- EPSS above 10 %77.7%
- No account, over the networkyes
What to do
Fix
Apply the vendor’s fix as soon as it is available.
CISA guidance: Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.
Meanwhile
Take the service off the internet or restrict access to it, watch the logs and look for signs of compromise.
Manufacturers (CRA)
Exploited vulnerability in your product: early warning to ENISA within 24 h, then notification within 72 h (Article 14 of the Cyber Resilience Act). The CRA explained
Description ENISA EUVD
SimpleHelp versions 5.5.15 and prior and 6.0 pre-release versions contain an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted without verifying their cryptographic signature. In a vulnerable configuration, a remote, unauthenticated attacker can submit a forged token containing arbitrary identity claims to obtain a fully authenticated technician session. In some configurations, this may also allow bypass of multi-factor authentication. No user interaction is required.
Affected products
- 5.5.0 <5.5.16
- 6.0 <6.0 RC2
Open source packages OSV
Affected libraries according to OSV, with fixed versions.
Timeline
-
Published
-
Exploitation reported (ENISA)
-
Added to the KEV catalog
-
CISA remediation due date
-
EPSS peak: 77.7%
References
Other exploited vulnerabilities from the same vendor
- CVE-2024-57728SimpleHelp Path Traversal Vulnerability7.2 · Background exploitation
- CVE-2024-57726SimpleHelp Missing Authorization Vulnerability8.4 · Background exploitation
- CVE-2024-57727SimpleHelp Path Traversal Vulnerability9.5 · Background exploitation