SimpleHelp Missing Authorization Vulnerability
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Severity = CVSS. Probability = EPSS (FIRST). Exploitation = public signals: KEV, EUVD, ransomware, EPSS above 10 %, no account required.
Exploitation probability EPSS · FIRST
Exploitation signals 4 / 5
- KEV catalog (CISA)24 Apr 2026
- Exploited in EUVD (ENISA)24 Apr 2026
- Used by ransomwareyes
- EPSS above 10 %66.4%
- No account, over the networkno
What to do
Fix
Apply the vendor’s fix as soon as it is available.
CISA guidance: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Meanwhile
Take the service off the internet or restrict access to it, watch the logs and look for signs of compromise.
Manufacturers (CRA)
Exploited vulnerability in your product: early warning to ENISA within 24 h, then notification within 72 h (Article 14 of the Cyber Resilience Act). The CRA explained
Affected products
Open source packages OSV
Affected libraries according to OSV, with fixed versions.
Timeline
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Published
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Exploitation reported (ENISA)
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Added to the KEV catalog
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CISA remediation due date
-
EPSS peak: 66.6%
References
Other exploited vulnerabilities from the same vendor
- CVE-2026-48558SimpleHelp Authentication Bypass Vulnerability8.5 · Actively exploited
- CVE-2024-57728SimpleHelp Path Traversal Vulnerability7.2 · Background exploitation
- CVE-2024-57727SimpleHelp Path Traversal Vulnerability9.5 · Background exploitation