SimpleHelp Path Traversal Vulnerability
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests.…
Severity = CVSS. Probability = EPSS (FIRST). Exploitation = public signals: KEV, EUVD, ransomware, EPSS above 10 %, no account required.
Exploitation probability EPSS · FIRST
Exploitation signals 5 / 5
- KEV catalog (CISA)13 Feb 2025
- Exploited in EUVD (ENISA)13 Feb 2025
- Used by ransomwareyes
- EPSS above 10 %96.8%
- No account, over the networkyes
What to do
Fix
Apply the vendor’s fix as soon as it is available.
CISA guidance: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Meanwhile
Take the service off the internet or restrict access to it, watch the logs and look for signs of compromise.
Manufacturers (CRA)
Exploited vulnerability in your product: early warning to ENISA within 24 h, then notification within 72 h (Article 14 of the Cyber Resilience Act). The CRA explained
Description ENISA EUVD
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Affected products
Open source packages OSV
Affected libraries according to OSV, with fixed versions.
Timeline
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Published
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Exploitation reported (ENISA)
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Added to the KEV catalog
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CISA remediation due date
-
EPSS peak: 96.8%
References
Other exploited vulnerabilities from the same vendor
- CVE-2026-48558SimpleHelp Authentication Bypass Vulnerability8.5 · Actively exploited
- CVE-2024-57728SimpleHelp Path Traversal Vulnerability7.2 · Background exploitation
- CVE-2024-57726SimpleHelp Missing Authorization Vulnerability8.4 · Background exploitation